FAQs

FREQUENTLY ASKED QUESTIONS

I just placed an order.  How long will it take to arrive?
Our warehouse fills orders M-F, and most orders leave our facility within 7-10 days.  Normal time in transit is 2-7 days.  Due to the volume of orders shipping it may take between 4-6 weeks. Please allow extra time for delays.

Please ship to a secure location.  We are unable to replace packages that have been scanned as delivered.

My tracking shows that my package has been delivered but I have not received it yet.  What should I do?
Please contact us at sales@happy-eddie.com and we will file a missing mail report. 

How do I return an item?
Please email us at sales@happy-eddie.com. Items need to be in new/unworn condition with all of the original packaging. 

I ordered the wrong size.  Can I exchange my item?
No, we do not exchange items. Please return your item and then order the correct size.

I received the wrong item or I am missing an item in my order.  What should I do?
Please contact our Customer Service Department, and they will be happy to help correct the issue.  Please allow 24-48 hours for a response.

I have a store and I would like to carry Happy Eddie.  Who can I contact?
Please contact us at sales@happy-eddie.com and we will be happy to help.